Food, Marketing, Meta, Psychology, Society, Tech, Uncategorized, Work

Electric Hands and Aluminium Kitchens

chisels

chisels (Photo credit: The Year of Mud)

I was watching a TV show which showed a restaurant and the customers kept talking about all this “home cooked” food, OK it was a family restaurant, owned by the same family for generations but I was sure that they just showed the food being cooked in a very shiny, very metallic, very up to hygiene standards industrial restaurant kitchen behind the counter.  Do they live upstairs?  I thought.  On other shows this pattern repeated, maybe it’s the decor that’s making people think “home cooked”, don’t they know it’s not the owner’s dining room.

Next up came the description of hand-made food items which again didn’t seem quite what I would call “hand”-made, although hands were involved in some ways, moving the ingredients, pushing the button, turning the handle.

“The meat is still prepared by hand” – the guy pushed a piece of meat into a machine.  No knife, no hammer.

“Hand-cut fries” – the guy pushed a potato into a device and pulled a handle.  Again, no knife.

It’s not just restaurants though, more and more (often expensive and exclusive) things are described as “hand-made” when they’re in fact made by a machine and assembled by hand.  A chair leg hand-turned on a lathe is still hand-made, the hand that guides the chisel, but a cabinet where all the joints are routed by a set machine rather than a hammer and chisel – is that still hand-made?

Eventually I’ve come to the conclusion that the term hand-made, along with home-cooked has come to mean the opposite of “made in a huge mass-production facility in China”.  TV shows have shown examples of some mass-production methods used by food producers, occasionally emphasising the less savoury looking aspects – the infamous “pink goo” – which doesn’t look appetising it’s true but restaurants don’t make food like factories, they mass produce just on a smaller scale, I’ve done a large spaghetti Bolognese at home but not enough for a table for ten at eight.

As well as that people know that fast-food or large chain restaurants have frozen food items shipped in nightly to be warmed up which are as such full of preservatives and evil whereas in a small restaurant the food is made properly, just like you’d have at home, hence home-made.  Even if the mass-produced stuff is 100% beef and the home-made one is just as bad for you if you scoff too many.

Maybe I’m being picky over semantics, again, but even home-made “home-made” food can come from a kit you buy at M&S these days.

In our world where just about everything is manufactured in a factory, see How It’s Made on TV, people are more often craving the hand made for its roughness, lack of uniformity – in things like cakes and chocolate bars, but if you phrase it differently “made by hand” or “hand finished by Barry” suddenly you can charge a fortune for it, whether it’s a watch or an Aston Martin engine.  The irony is that less than forty years ago Fiat ran a campaign for the new Strada expressing how amazing it was that it was Hand Built by Robots.

If you can market something as home-made or hand-made you can imply it’s more wholesome in some way, even if many of the ingredients still contain colourings and preservatives, when used deliberately this way it’s tapping into consumers’ resistance to “processed foods” which are full of salt, fat or MSG.  You can also sell to those following the current fashion of seeking out “authentic” experiences, like rustic furniture, timber sash windows, overpriced hearty bangers and mash or real ale at six pounds a pint – yes you read that right, a pub near here is offering an authentic real ale in a real pub experience for just six quid a go. Again they’re selling people the idea that the past was better, that retro is the way forward, so to speak.

I think I’ll stick to my real real pub across the town at half the price, followed by a decidedly not home-made battered sausage.

 

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Architecture, Society, Transport, Work

Diggin’ The Scene…ry

English: Roadworks

English: Roadworks (Photo credit: Wikipedia)

For the last four weeks the county council has been tearing up and relaying the pavements on the street which is home to the glassworks that keeps me busy during the day.  We’ve got used to the workers now, we’ve given them hot water for tea when their cabin generator wouldn’t work, they’ve patched some potholes on the edge of our car park to make up for the inconvenience of their work.

On Thursday last week they put the top layer of tarmac on a section of path and were rightfully miffed the next morning to see workers belonging to a utility company attacking their less than 20-hour old pavement with a circular saw.  And so it is now, a perfect stretch of path with a cut out bulge of dissimilar tarmac halfway along it like some kind of scab on the landscape.

It’s a long-standing joke in this country that as soon as a road is resurfaced a utility will come along and dig it up again but in my experience this is a record.

It’s also ridiculous in these days, just a few days earlier they wouldn’t even have had to dig up any tarmac.  Surely with that mysterious thing called the Internet some kind of magical central database of roadworks could be maintained so that the likes of Gas and Electricity companies can tweak their schedules to drop pipes and cables into already bare roads.  Going even further, as my dad suggested when I mentioned this to him, when major works are carried out – replacing main drains etc, why not include conduits for current and future services in the same hole?

The answer is probably because creating such resources would cost far more than necessary and be outdated by the time it arrives – designed to run on that latest Microsoft OS, Windows XP I think it is, that’s the future.  Erm, wait, what?

 

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Meta, Psychology, Society, Tech, Uncategorized

Facebook Anxiety and Other Maladies

facebook

facebook (Photo credit: dkalo)

I haven’t been “on Facebook” for many months, apart from to wish Happy Birthday to people when reminded via emails.  I haven’t been on for a number of complex reasons I’m not going into now, though one is that over time the sheer volume of posts to catch up with grows to biblical levels and you fall into a “I’ll look at it tomorrow” mindset.   Not looking at it though has shown that I’m suffering from an anxiety about it, a Social Network Anxiety.

There are two forms of this anxiety as far as I can tell, firstly is the almost guilty feeling that because you haven’t religiously read people’s posts in months then they’ll think you’re ignoring them – you think you should go have a look, then you post something and you get silence – no comments, no likes, and it confirms your fear, despite being sure that your Facebook friends are reasonable people and wouldn’t take offence that you hadn’t been paying attention.

However it is true that many people do in fact think that because everyone they know on Facebook has the ability to see what they’ve said then everybody will have read it and those who didn’t respond in some way don’t care, especially if they’ve posted something particularly emotional.

This is the problem with distributed communication – if a direct email or text isn’t responded to, even if you give them a few days to pick it up, then you know that either they didn’t get it or something may be amiss but broadcast expressions may not automatically be seen by everyone you think it will be seen by.

The thing is that I’m not alone in taking a sabbatical from the New Big Blue (I remember IBM, as a child of the eighties), a survey by the Pew Research Centre has shown that over sixty percent of users have taken a long break from the site, most users saying that they don’t have time to dedicate to reading their news feed (as in my case) or basically just feeling that when they have they haven’t gained anything from the experience – that it was a waste of time.  How interesting or not your news feed is depends on how interesting your friends are of course, despite new features such as the Graph engine that is supposed to make searching for travel tips, recipes and other stuff posted by your friends easier to find.  The study also showed that young people were using the site less, possibly due to other ways of chattering such as Snapchat.

The same is true of most social networks – Instagram is famously regarded as a place for people to post pictures of their dinner or of themselves drunk yet also contains interesting pictures too; Twitter inevitably contains streams of verbal diarrhoea (if you’ll pardon the image) as well as pearls of 140-character wisdom and so on and people sometimes get overwhelmed by the volume of information, or have other things to occupy their time.

Eventually the ever evolving internet etiquette will include the fact that people won’t always be listening and as a Tweeter or Status Updater you have to live with that and not take a like-count of zero personally.

To finish this piece though there is the other social network anxiety: that if you’re not checking Facebook, Twitter et al every five minutes then you’ll miss something.  This can be caused by the first but is also a standalone anxiety for those who don’t care what people think but have to know what everybody else is doing.  Many of these people are those in the remaining percentage who haven’t dared to leave Mr Zuckerberg’s empire for more than five minutes.

These are the people who the marketers of smartwatches and personal heads-up displays have in their minds, the always connected, but that’s another story.

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Music, Tech

Finding the Tracks, Lyrically Speaking

Headphones

Headphones (Photo credit: 96dpi)

“Out of a doorway the tentacles stretch of a song that I know and the world moves in slo-mo straight to my head like the first cigarette of the day.”  Elbow, Bones of You.

Earlier, out of nowhere, I remembered a song that I always associate with reading Rendezvous with Rama in the 90s because the music seemed strangely appropriate to the setting of the book.  It was in the charts at the time and was on the radio regularly but back then I didn’t buy music as I didn’t even have a CD player.  I’ve always thought it was a great song but had lost track of who it was by.

Time to find out, I thought, in these days of MP3 downloads I should have this in my collection.  Searching for “State of Mind” on Amazon wasn’t specific enough and brought up too many recent songs, then I thought that somewhere amongst all the lyrics sites one must have the words to this song.  Off to Google I went: “lyrics “I realise the state of mind that you have found me”” (the first line) returned one solitary result – and the details “Goldie – State of Mind”.  Aha.

Thirty seconds later and the MP3 single was downloading having cost me 59p.  A minute later I’m enjoying 7 minutes of blissful music.

I know the music industry took a while to accept music downloads but being able to rediscover old favourites and enjoy them again via either a snippet of lyrics or a sample of audio is one more amazing thing that the great database of the internet gives us.

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Cars, Psychology, Society, Transport, Work

What Do You Mean By Real Criminals?

Day 175 - West Midlands Police - Traffic Officer

Day 175 – West Midlands Police – Traffic Officer (Photo credit: West Midlands Police)

What do the drivers of any of hundreds of cars that pass me on the motorway every year and a man parked on single-yellow lines outside our shop yesterday muttering and throwing his parcel into his car have in common.  They all compalin that motorists are being victimized and targeted (as easy prey) when they’re caught by the fuzz.

For my non-British readership who may not be aware, single-yellow lines on the road are restricted parking, though many people think that parking across the yellow line, half on the road, half on the pavement counteracts these restrictions.  As does putting your hazard lights on.

So many people given speeding fines and parking fines will come out with the old classic saying “I ain’t doing nuffing wrong, officer, why aren’t you out catching real criminals” to the traffic officer whose specific job is catching traffic offenders, many of whom turn out to be real criminals as well, strangely – people who regularly break the law breaking the law, who’d have thought it.  The non-criminal types will usually accuse the police authority of using speeding, parking and crap driving in general as ways of generating easy revenue, without realising that that isn’t quite how police funding works.  Of course they forget that it’s the same traffic officers they’d turn to if they have an accident and need someone to pick up the pieces.

The thing is, if you believe that it’s all about the money then there’s a simple answer: don’t speed, don’t park on yellow lines, drive properly (you can still enjoy yourself) and look after your car.  Simple, no?

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Business, Psychology, Society, Work

Who Did The Work, Exactly?

Woman with phone screaming.How do you make someone feel like nothing more than an automaton, like some kind of puppet operated by an all-knowing master, how do you make someone feel like they’re pretty worthless?

I’ll tell you.  It’s happened to me, it’s happened to many people I know, it happened to my mum and her colleagues when she was a care assistant at an elderly people’s home.

As the staff member you spend much time finding out information, you carefully manufacture something, you arrange for some work to be done, you do all you can to make an elderly relative’s final months as comfortable as possible – add your own job role here.  At the end of the process the person who you’ve done all this for – i.e. the customer, the client, (in my experience usually well off, a business owner) doesn’t say thankyou to you but instead says, to your face, “oh, pass my thanks on to [insert boss/manager’s name here] and tell them I’ll owe them a bottle of wine for all he/she’s done.”

Well, you’re welcome, you think.  You may not be doing the job for the thanks or praise but a little of your soul gets worn down.

 

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Politics, Society, Tech, Uncategorized

Return of the Red Tape…

Red Tape

Red Tape (Photo credit: Free Press Pics)

…And this time it’s digital.

It’s been a difficult few years for most of us, economically speaking, and as such it’s great to see how government departments do everything they can to make it quick and simple for employers to employ new staff, to help provide growth in the economy and give someone a purpose.

Oh, wait, no, sorry.  When I said quick and simple I meant difficult.

Once upon a time when we wanted to advertise a job we’d ring the local job centre and give them the details, they’d be typed on to a little card and slotted onto a holder on the wall.  More recently we’d ring a centralised call centre and they’d take the details and put them on the computerised version of the little cards and virtual wall.

But the last time I rang I was told that we couldn’t do that any more, all job adverts have to be placed using the online system, the woman I spoke to put the ad on but I was aware that really she was breaking the rules to do so.  I was sent information on how to do it in future and this week the reality of this futuristic way of doing things hit me.

This is meant to improve the service, and meant to be more secure – after all, we’ve all heard stories of rogue individuals pretending to be HR staff from small glass companies and posting fake job adverts.  Okay, so first step, log in to your Government Gateway account.  That’s all well and good but when it was set up the one used for the company is in the director’s name and when I try to add the Universal Jobmatch tool then I get asked to answer security questions, for verification.  Right, how would I know our director’s first girlfriend’s name, his first teddybear’s name, which school he went to?  I’m not kidding, these are the personal questions you need to provide answers to in case you ever ring them and need to prove it’s you.  He’s not here to ask and to be honest I wouldn’t ask him anyway.

No problem, as this government gateway thing turns out to be more specific to a person rather than a company I’ll set one up in my name, at this company, and I can tell them what my favourite childhood toy was.  All good so far except I can’t add Universal Jobmatch to my profile because it’s already on the director’s even though it’s not fully set up.  Ok, so I log back into the other account, remove it from there and add it to mine instead.  Now it’s true that I could only do all this because the Universal Jobmatch had been already set up and had a private ID number allocated by the woman I spoke to last time so it’s good in terms of security but it’s still an hour’s faffing about rather than a ten minute phone call.  You bored yet?  I was.

But it’s not over yet, once I was able to enter the job details all was good, in so many ways it’s easier to manage your own adverts, I’m sure the government can be happy it’s saving money by having employers do it themselves too, but what made me laugh was at the end of the process when the system told me I hadn’t entered enough characters in the job description – minimum of 200.

Ha, I thought, I go to advertise a job and they want War and Peace instead, do they think I’ve got all day?

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Psychology, Society, Uncategorized

Parcel Impatience

English: "Royal Mail" sign, Belfast ...

English: “Royal Mail” sign, Belfast The “Royal Mail” sign on the top of Tomb Street sorting office 322800. (Photo credit: Wikipedia)

I work in a place opposite a Royal Mail sorting office where people who have been left the little “We tried to deliver an item to you but you were otherwise occupied…” or whatever it says card come to collect their boxes and envelopes.  At break times you can see dozens of people wandering up the drive with their packages to their cars (often parked without permission on our car park, but that’s another story) while doing something curious.

Like kids on Christmas morning they’re tearing into the paper and cardboard, risking spilling the contents onto the road (and often doing so) just because they can’t wait until they get home to see what they’ve been sent.

More often than not it’s likely to be something they’ve ordered so it’s not as if they’re thinking “what on Earth can it possibly be, I’d better open it now in case it’s something I’d rather not take home.”  If it is something they’d rather not take home I’d rather they didn’t open it outside my shop.  They can’t be checking if it’s the right thing, after all it’s not like they can stride back to the sorting office and say “please send this back to Amazon for me, it’s not the right colour.”

The other day I even saw a man with a motorbike, clad in the full leather jacket and so on, unwrap a new soft-shell jacket and inspect it while standing next to his bike, risking oil and grime stains, before then stuffing it back in the envelope and lodging it in his jacket.

The best ones are the rare people who both park in our car park, without permission, collect a parcel and then sit in their car and inspect it for ten minutes before leaving.  I’m thinking of offering to sell them a coffee and biscuits to complete the experience.

 

 

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Tech, Uncategorized

On Magical Connections

wireless router

wireless router (Photo credit: Sean MacEntee)

I’ve been having communication difficulties.  As I connected and disconnected phone extensions I found an old cable-reel extension lead and remembered how, ten years ago, this was my connection to the internet.

Back then, as now, the computer was ten metres from the phone socket so in the dim, distant dial-up days dis this was extended along the length of the apartment and plugged into my clear red plastic modem and the noisy connection process could begin.  Once finished it would be wound up again and slotted back down the side of the sofa.  In those days the dangers of the internet as espoused by the tabloids missed out my own addition – a trip hazard.

Now, of course we connect laptops, PCs, phones and tablets even speakers wirelessly and speedily, it’s wonderful to be able to play music from the tablet in my hand to the speaker in front of the TV, to control my car stereo from the touchscreen phone by the steering wheel, share pictures between cameras and phones with a touch and to be able to read books, articles and whole encyclopedia’s on a portable handheld slab of plastic and glass.  We truly are at the beginning of a fantastic age, no matter what the naysayers, er say.  Ok, the technology isn’t yet in the hands of everyone but it is becoming cheaper and easier to use so that more people can have the greatest collection of humankind’s knowledge literally at their fingertips, along with cat videos of course.

As Arthur C Clarke said “Any sufficiently advanced technology is indistinguishable from magic” and although we don’t really think of our free and open mine of information as mystical it is a wonder, especially in the current climate of big media wanting us to subscribe to everything.  Thirty years ago I watched The Hitchhiker’s Guide to the Galaxy and wondered whether we could have such an electronic book as that.  Right now, we have so much more.  So next time your wireless connection stutters be thankful that you don’t have to unravel that extension lead.

 

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Business, Psychology, Society, Uncategorized

The Personal Touch

so happy smiling cat

so happy smiling cat (Photo credit: [puamelia])

I’m currently enjoying my week off but on Monday I did have to go to the bank to pay the only bill I don’t pay by Direct Debit and also pay some money in to my account.

As I’ve written about before I’m no fan of the new automated paying-in and bill paying machines with which I have a difficult history, so as the bank was quiet I went to a teller without being dragged back to the machine this time.  I said good morning and so on and told the lady what I wanted to do, she then told me that I could do the same using the machines, I told her in a round-about way that the machine and I are not on amicable terms at the moment.

She glanced at her screen after I’d put my card in the reader and smiled, saying “one thing the machine can’t do is wish you a Happy Birthday.”

Which gave me a smile and a warm feeling inside which technology just can’t match.

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