Food, Marketing, Meta, Psychology, Society, Tech, Uncategorized, Work

Electric Hands and Aluminium Kitchens

chisels

chisels (Photo credit: The Year of Mud)

I was watching a TV show which showed a restaurant and the customers kept talking about all this “home cooked” food, OK it was a family restaurant, owned by the same family for generations but I was sure that they just showed the food being cooked in a very shiny, very metallic, very up to hygiene standards industrial restaurant kitchen behind the counter.  Do they live upstairs?  I thought.  On other shows this pattern repeated, maybe it’s the decor that’s making people think “home cooked”, don’t they know it’s not the owner’s dining room.

Next up came the description of hand-made food items which again didn’t seem quite what I would call “hand”-made, although hands were involved in some ways, moving the ingredients, pushing the button, turning the handle.

“The meat is still prepared by hand” – the guy pushed a piece of meat into a machine.  No knife, no hammer.

“Hand-cut fries” – the guy pushed a potato into a device and pulled a handle.  Again, no knife.

It’s not just restaurants though, more and more (often expensive and exclusive) things are described as “hand-made” when they’re in fact made by a machine and assembled by hand.  A chair leg hand-turned on a lathe is still hand-made, the hand that guides the chisel, but a cabinet where all the joints are routed by a set machine rather than a hammer and chisel – is that still hand-made?

Eventually I’ve come to the conclusion that the term hand-made, along with home-cooked has come to mean the opposite of “made in a huge mass-production facility in China”.  TV shows have shown examples of some mass-production methods used by food producers, occasionally emphasising the less savoury looking aspects – the infamous “pink goo” – which doesn’t look appetising it’s true but restaurants don’t make food like factories, they mass produce just on a smaller scale, I’ve done a large spaghetti Bolognese at home but not enough for a table for ten at eight.

As well as that people know that fast-food or large chain restaurants have frozen food items shipped in nightly to be warmed up which are as such full of preservatives and evil whereas in a small restaurant the food is made properly, just like you’d have at home, hence home-made.  Even if the mass-produced stuff is 100% beef and the home-made one is just as bad for you if you scoff too many.

Maybe I’m being picky over semantics, again, but even home-made “home-made” food can come from a kit you buy at M&S these days.

In our world where just about everything is manufactured in a factory, see How It’s Made on TV, people are more often craving the hand made for its roughness, lack of uniformity – in things like cakes and chocolate bars, but if you phrase it differently “made by hand” or “hand finished by Barry” suddenly you can charge a fortune for it, whether it’s a watch or an Aston Martin engine.  The irony is that less than forty years ago Fiat ran a campaign for the new Strada expressing how amazing it was that it was Hand Built by Robots.

If you can market something as home-made or hand-made you can imply it’s more wholesome in some way, even if many of the ingredients still contain colourings and preservatives, when used deliberately this way it’s tapping into consumers’ resistance to “processed foods” which are full of salt, fat or MSG.  You can also sell to those following the current fashion of seeking out “authentic” experiences, like rustic furniture, timber sash windows, overpriced hearty bangers and mash or real ale at six pounds a pint – yes you read that right, a pub near here is offering an authentic real ale in a real pub experience for just six quid a go. Again they’re selling people the idea that the past was better, that retro is the way forward, so to speak.

I think I’ll stick to my real real pub across the town at half the price, followed by a decidedly not home-made battered sausage.

 

Enhanced by Zemanta
Advertisement
Standard
Business, Marketing, Psychology, Society, Tech

Material Love

English: Apple iPhone (left) vs HTC Hero (righ...

English: Apple iPhone (left) vs HTC Hero (right). Adapted from original source, to scramble screenshot of non-free software. (Photo credit: Wikipedia)

My phone’s outer shell is made from plastic and a piece of thin glass.  My car’s made of metal.  If the car was made of carbon fibre it would be seen as premium and special, yet the new Samsung Galaxy S4 has been criticised for being made of plastic, because it’s not metal like the iPhone 5.

It’s not the first time the tech industry has had a metal fetish, in the seventies and eighties everything “premium” had to have a brushed aluminium fascia, then we went through the period where clear coloured plastic was fashionable, a fad caused in a large part by Apple again with the original iMac and its guts-and-all on show design approach.  Sleek black plastic in exotic moulded shapes was the future.  For a while.

Today it doesn’t matter how good quality the plastic, or more accurately in expensive phones, polycarbonate is the legions of gadget blog and mag writers and commenters will whinge that it feels cheap compared to the metal iPhone or new HTC One purely because it isn’t metal.  The idea that metal is premium comes from the sense that it’s more resilient, like high-end granite kitchen worktops, and that it takes more effort, more craftsmanship to make, hewn from blocks of aluminium by bespectacled artisans.  A CNC milling machine in reality is a little less romantic and premium.

The strange thing is that the metal phones are more prone to the screen cracking, easier to scratch and more likely to be permanently dented when dropped.  But despite this and despite the fact that the plastics in even my sub-£100 phone feel solid and quality as far as I’m concerned metal is the thing to have.  But it’s all image, until the iPhone gained a metal body no-one cared about it, there were plastic phones that felt sturdy and plastic phones that felt like they were made out of microwave meal cartons and the iPhone 3G was one of the former (for better signal strength).  In fact many old phones had metal backplates that many people probably didn’t even think about.  It’s also marketing, use a different material for the case, tell people its revolutionary and so much cooler and better and people will snap it up.

The next big thing?  I’ve heard it’s going to be ceramic phones*, you know shiny, glossy, tough enamelled ceramics.  It’ll be the thing to have.   “Aluminium?  The same stuff they make Coke cans out of?  So cheap feeling, so cold, look at my new phone, it’s ceramic.”

(* – I may have imagined this.)

Standard