Apparently the NHS is the biggest purchaser of fax machines in the UK. “What?” people cry, “why are they wasting tax-payers money on last century technology, it’s a scandal.” No it’s not, it’s because, fundamentally, it just works. Two machines connected by a phone line, you can send a message in seconds. In the pre-mobile days there were all kinds of fax-based services, one example that I’ve recently seen reminded of via a 1996 back issue was Fortean Times magazine’s FortFax service that allowed you to dial up and request articles be sent back to you.
Of course though time and tech moves on and email has largely replaced faxing as I think people see it as obsolete because it’s an old technology, it’s monochrome and it’s paper based but at least modern ones use proper paper rather than the crinkly, fading thermal paper of old. In addition companies only tend to have one fax machine so it’s inefficient to go to the machine to send a fax and have someone regularly empty it’s in-tray, so to speak.
For text you can, of course type out an email but it’s often still slower than writing out a fax unless you’ve been on Mavis Beacon Teaches Typing recently. The main advantage though is if you want to send a drawing as to email it you’d have to scan it, attach the scan to an email, type the email explaining what the drawing it and then send it to someone who has to open it, assuming they have the software to open the scan if it’s an Adobe document for example, then print it if they need the hard copy. With a fax you draw it on the paper, type the fax number and send. Simple and classic. I’m only moving, reluctantly, to scanning and emailing because the fax machine’s on its last legs.
I have found, admittedly that Email does has its advantages, like traceability and searchability and using templates for common emails like orders, quotes etc speeds up the process somewhat but it depends on individual circumstances. At the end of the day if it were still working and the people we sent faxes to still used faxes themselves then we’d still be using it – it seems that the fax has become a still useful, but niche, technology.
One day, like vinyl and 35mm film, it’ll become fashionable, probably amongst hipsters and their like, as an analogue, “authentic” communication method and there’ll be an app to send digitally crinkly and barely readable facsimile faxes, perhaps.
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