Tag Archives: Shopping

Business, Society

Movable Feasts & Extended Events

Xmas

Image by Couleur from Pixabay

When I was young Halloween was 31st October, regardless of the day it fell on, even if it was a school night, the same with November 5th. I was never bothered about Halloween, in fact I think I’m allergic to fancy dress of any kind, being averse to any kind of school play too – I couldn’t even be persuaded to play the dead Mr Scrooge in “A Christmas Carol” and instead taking part in the choir, I much preferred singing – still do – I do wish there was a good local Karaoke.

Anyway, when I originally wrote this I couldn’t see the keyboard quite so well as I was almost in the dark to avoid the inevitable “Trick or Treaters.” My last home’s front door was up two floors and hidden in such a way as I’d often had to go downstairs to meet delivery drivers bringing parcels and take-aways. My new house’s front door is again hidden under a dark archway and it looks like my home is part of the neighbour’s house but I wasn’t taking any chances. The thing is it was a Saturday night, the 28th of October, three days before All Hallows Eve. Today is the third of November and my writing and the Jazz on the radio is being disturbed by fireworks. The same being increasingly true of other such days; in the UK we have what used to be called Guy Fawkes Night, remembering the Gunpowder Plot to blow up Parliament which is now more usually called Fireworks Night, or more accurately Fireworks Week now as again it can cover two weekends, particularly if the 5th of November happens to fall mid-week. This year it’s on a Friday yet it’s started tonight.

Valentine’s Day used to be just that – a day. A day when people would send a card, anonymously once upon a time, but now it’s part of the selling season and regardless of what day of the week the 14th of February falls on the nearest weekend has become “Valentine’s Weekend” when people are encouraged to buy expensive gifts and go out for an expensive meal or have an M&S meal for two at home, it has even extended to encompass cars – a dealership’s radio advert suggesting that “this Valentine’s weekend” you might want to take your loved one to look at a new car.

Easter seems to vary in length as well as its religiously defined date and the eggs go on sale sometime in January while Christmas is similarly a week now and begins sometime in August and parents are encouraged by some companies to buy their kids Christmas Eve presents. Stag and Hen nights became weekends or even weeks depending on how far from home the event is, having moved from a few drinks in the local pubs, humiliating outfits and “bride to be” sashes, being tied to a lamppost and onto trips to Ibiza etc – mostly due to the inevitable modern phenomena of showing off on social media – having the most extravagant, expensive, event.

New Year’s Eve seems to have escaped extension, so far, if only because it’s so close to Christmas that many wouldn’t have recovered from the latter in time for the former.

Even Black Friday which spread to Britain a few years back has become Black Friday Week. I think the greatest example of Mission Creep I’ve seen so far was Wren Kitchens’ Black November sale…

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Society, Work

Retail Impatience

I was in a short, socially distanced, queue in a major supermarket, at twenty past six in the evening, after work, a month or so ago.  The complete queue ahead of me consisted of a younger couple – the lad in baseball cap was clearly a gobby type, and between them and I was an unattended trolley, which it soon became clear belonged to a man who was breaking all distancing rules by leaning over the screen at a checkout, being too close to both the cashier and the customer being served at the time.  When he returned to the queue he was loudly making it clear to everyone including the couple in front that he’d been complaining that they weren’t getting served quickly enough.  Baseball-cap man then loudly pointed out that the male cashier was “…going even slower now ‘cos yoov said somefink to ‘im (s.i.c.).”   The wanderer then started exclaiming to baseball-cap man that he’d said to the cashier that “I won’t need to defrost anyfin’ when I get ‘ome, ‘cos it’ll be done before I leave ‘ere (s.i.c. too)“, or words to that effect, laughing loudly because he thought he was so amusing.

All of us who work in retail will have had to put up with loud-mouthed clever-dicks like him at some point.  Emphasis on “dick”.  I wasn’t amused even though he looked round at me for affirmation in an “am I right?” kind of way, I expected him to start high-fiving everyone.  But no, I thought, you’re not getting any group approval from me, no matter how much you want to look like a supermarket hero, the shoppers’ champion.   Another man joined the queue behind me and was similarly agitated, probably in a display of group conformity – everyone else is complaining – “there’s not normally this many customers at this time of night” I wearily muttered to him.  In the end we all got through in a reasonable time, my BBQ chicken bake was still frozen when I got home. 

I felt like saying to all three of these individuals “have you worked in retail?…  no?… you should try it.”

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Society

The Dying Art of Queuing

All our plastic ducks in a row

Image by DaKub from Pixabay

Not much is more English than queuing.  We are the best in the world at self-organising into an orderly line without being corralled like rowdy cattle.  Or at least we were.  We used to take offence, in a chorus of disapproving murmurs if someone just ignored a queue, or barged in.  We instinctively know that, for example, outside the bank I use if someone’s already at the cash point the queue will extend along the wall of the building, not across the pavement and into the pedestrian area.  

In the past I’ve even been barged aside in a supermarket by two women who were desperate to get to a newly opened checkout lane.  Usually when I’m in a queue and a till is opened I will usually suggest to the person in front of me that they go to it before me, as they were there before me but not many people do now.  I was once in the barber’s shop and another man walked in and sat down.  A customer paid for his haircut and left, the hairdresser said “who’s next please” and the man, who I can only assume was related to Usain Bolt, shot from his seat and into the chair before I had even had the chance to say “where the feck are you going, I’m next”.  Being English I, of course, harrumphed, wished bad karma on him and waited for the next chair.

I’ll admit that most of us still have our instinctive ability to line up, many even offer to bump you up the line ahead of them if you only have a mars bar and box of tea in the supermarket and these people are to be blessed and cherished but…

During the time of Covid and social distancing I’ve noticed that people’s inability to see queues has increased, and others have reported the same.  You’ll be queuing at the end of an aisle as required, then someone will walk past with a basket or trolley and march straight up to the checkout having seen that you’re standing there and not so much as wondered what you were doing – “yes, I just loiter next to the discount freezer for the fun of it, you meet such interesting people, such as the TEN PEOPLE WITH BASKETS BEHIND ME”.

Even in a virtual queue few people are willing to wait, most think they’re more important, that their job should be done before everyone else’s, their food should come first, “but I’ve paid for it” they whine, but so has everyone else, and all before you.

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Food, Psychology, Random, Society

A Pork Pie, Out of Place

Pies on a wall

Pies on a Wall image by Andy Vickers

I was once walking in the countryside of Yorkshire and saw two unaccompanied (presumably meat) pies on a dry stone wall, there was nobody within sight who could have left them there. What a waste of a good pie. A few years later and more locally…

I looked in the discounted items fridge in the supermarket, saw a twin-pack of pork pies and put them in my basket. Only much later at home when I thought that I’d need to eat them as they’d be near their “use-by” date did I look at them and realise they hadn’t been reduced at all, I looked at my receipt and I’d paid full price for them. Someone had apparently seen some cheaper ones in the fridge and instead of returning the ones they’d put in their basket to where they were on the proper shelf they’d just stuffed them on the discount shelf, for someone else to put back presumably, as it’s their job to repatriate such items, of course. I check for the yellow “oops” stickers religiously now, especially if something seems too good to be, er, reduced.

I wrote the above a while ago, but strangely I’ve been seeing this much more since the covid-19 lockdown period began, all I can think of for this is that people appear to follow the rule of not putting things back on the shelf once you’ve touched them but instead wait until they’re on an aisle where no-one can see them and then they dump the unwanted pack of chocolate deserts amongst the bread.

Unless it’s a secret tactic by the supermarkets to tempt you into buying things you might not have noticed. Hmm, maybe not.  Strange days indeed.

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Business, DIY, Home, Marketing, Society

Slow News Days

Press

Image by Alexas_Fotos from Pixabay

I haven’t got much to say today so I’ll quickly mention newspapers that seem to be similarly afflicted.

Linda Smith once said on a B-series episode of QI “My favourite ever headline was “Worksop Man Dies Of Natural Causes.”“

The internet era equivalent of the Worksop man are the people from across the country who have done some DIY on a budget. The Google News feed on my phone provides me with, at least once a week, a story from a local newspaper site wherein someone has given their kitchen, bathroom or garden a spruce up for less than it should surely cost by doing something novel and amazing – buying things from a cheaper shop. Gasp.

They’re generally along these lines: “Savvy shopper Tracy transformed her home using items from [insert bargain store name here]“, and the article tells us “she got a new look kitchen for just £200.” Sometimes you’ll “never believe how she did it.”

Why is this news? Why is it unbelievable? Why haven’t I got an article written about me? Just last night I had fish, chips and mushy peas for less than the chip shop cost by buying items from Asda and B&M Bargains. Chips shop quality mushy peas too. And I’ve given my living room a makeover using stuff from B&M and Ebay no less.

When there’s a two-hundred foot UFO hovering over the town hall, that’ll be news.

[Glances out the window, just in case.]

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Business, Tech

Don’t Panic…

Embed from Getty Images

…I tell myself.  I recently ordered a number of items from retailers on Ebay, all small, couple of pound items some from the UK some from China.  I haven’t ordered anything from Amazon though – this is important.  I received confirmation emails, then despatch confirmations for all items, from Ebay.

Then I received an email from Amazon saying my order had been despatched.  WHAT ORDER!

Before opening the email I googled the company listed in the email header, it was real, a well-known marketplace seller.  I tentatively opened the email, knowing that in spam or phishing emails the “from” address (amazon.co.uk) can be spoofed.  It was a normal Amazon despatch message containing my home address and sent to my usual email address.  The thing was that there was no products listed at all but there was a link to parcel tracking that I didn’t click of course.

When I eventually checked my real-world mailbox this morning I found a large flat cardboard envelope with Amazon.co.uk emblazoned across it.  Uh, huh?

I opened it and immediately understood.  Inside was a despatch note from the company listed in the email, on Amazon stationery so to speak, and the item I’d ordered from the UK Ebay seller.  I finally realised – the email had said it was from the Fulfilled by Amazon (FBA) section – I’d bought from a seller under one name on Ebay but the item was despatched from their stock held in Amazon’s warehouse under a different name.  I hadn’t realised that FBA extended beyond purchases from Amazon Marketplace to Ebay and elsewhere too.

If the product had been listed on the emailI would have realised sooner but as it was I spent yesterday morning changing my Ebay, Paypal and Amazon log-ins and passwords to be on the safe side.

The strange, confusing world of online shopping logistics.

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Psychology, Society, Uncategorized, Work

All Wrapped Up

Shrink wrapped helicopters

Shrink wrapped helicopters (Photo credit: Wikipedia)

Ikea have a lot to answer for.  Well, not just Ikea really but retail outlets in general, combined with the general idea of everything being available to conveniently take away.

A while back a customer arrived to collect a mirror, this is a custom mirror, hand-cut, semi-hand-polished, we don’t have off-the-shelf mirrors, or double-glazed units, or windows, the world just isn’t that standardised, as I’ve discussed before.  Anyway, I brought the mirror out and carefully placed it down, sitting on its corner protectors which stop the polished edge being chipped.  “Is that it?”  he boomed.  “That’s the mirror you ordered.”  “But aren’t you going to wrap it up in something, it’s gotta go in my van, what the f**k am I going to do with that?”  I use a question mark there but it may have been a rhetorical question.  I said that we didn’t have any cardboard or bubble wrap.  “Right, I’ll go and sort my van out and wrap it up my f*ing self then.”

Someone else ordering a double-glazing unit recently asked “will it come packaged up?”

This is the thing, if you buy a timber door from a DIY store it’ll probably have a bit of shrink-wrap around it it protects it from rubs but not knocks as such, we don’t have the facilities to package everything and it’s impractical to keep packing materials in all the time, if we do have some card and people ask then we will wrap things up, the problem is the expectation of it being packaged and the reactions if we can’t.

Most of our products are supplied to trade people who turn up prepared, with vehicles suited to the task but more often people turn up in vehicles that are too small for the glass or come without anything to support it at all.  At the opposite end of the scale one customer used to turn up with a specially made tray on the roof of his car for carrying mirrors and another had built a timber support inside his car to move one glass unit – which was an impressive level of preparedness.  Most customers at the moment do come prepared in one way or another, even if it means five minutes of me standing by the car holding the glass while they remove jacks, toolboxes, shopping and so on from the car boot before spreading out an emergency tartan blanket as support.

For the rest though the explanation is the takeaway society – people expecting to not have to do anything themselves, just turn up, have it wheeled out and put in their unprepared car.  Their food comes in packages in the supermarket, their furniture comes in boxes, or delivered in vans, so it comes as a shock to find something that doesn’t conform to their expectations it’s just unfortunate that so many people’s reaction today is not to either ask politely if we might have something to put round the glass, or say that they’d go and get something themselves or a more suitable vehicle but instead to refuse to acknowledge that they may have overlooked the transport issue, to blame the supplier, to lash out with indignation and exclaim angrily that it should be wrapped up, that it’s our duty, that it’s the law – nothing comes unwrapped these days, don’t we know that, it’s a basic human right for goodness sake.

Ahem, sorry.  Anyway, it’s late here so I will just wrap this up for you now.

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Tech

Don’t Take My Buttons Away

English: The Nikon D7000 is a 16.2 megapixel d...

English: The Nikon D7000 is a 16.2 megapixel digital single-lens reflex camera. (Photo credit: Wikipedia)

I’m not alluding to the fact that my trousers would fall down or even that I’m addicted to little discs of chocolate, I’m becoming concerned at the proliferation of touchscreens and the like.

In computers, smartphones, cars and cameras it seems that push buttons and switches are seen as old-fashioned, not versatile enough, not eager to change colour or function at the drop of a hat, they’re so last century but wait a second, they still have value.

Some devices like a digital SLR camera have functions that you need to change quickly attached to a button, you instinctively reach for it with a finger tip, press it, twiddle the input dial and viola you’ve dialed in some exposure compensation.  The process of just knowing where the control is is called muscle memory and it’s very useful, so much so we often don’t realise we’re using it.  I’m using it now, I’m typing this without looking at the keyboard.  Now it’s true that’s possible with a touchscreen but only if you have a physical reference to start from and the display doesn’t change – with an actual button you only need to know it’s near your index finger, you just fish around for a second and know what the right one feels like, on a screen there’s, at the moment, no tactile cues.

The other problem with touchscreens is also that they tend to group all the controls on the back or front of the device so for example on the Samsung Galaxy NX camera, and other touchy-feely controlled cameras you have to take your eye from the viewfinder in order to fit your fingers between the screen and your nose.

So speed and practicality are on the single-minded, independent buttons’ side but what about safety?

Huh? you ask.  I’ve mentioned before how the same principle reduces the amount of time you’re looking away from the road when driving a car with physical controls rather than touchscreens or joystick-driven menus.  Until voice control gets to the KITT-level conversation style I’m not happy giving up my in-car knobs and dials.

As for voice control of phones and cameras, it’s fine until you find yourself trying to adjust a setting on your camera while not wanting to look away from the viewfinder but also being aware that asking your camera nicely if it wouldn’t mind changing the aperture to f/8 might be inappropriate to the setting.

Fashion seems to be pushing tech companies and car makers towards more minimalist devices, their faces just a screen of morphing, interactive controls, often for the sake of it, but good design shouldn’t compromise usability and sometimes the most usable control is the humble physical button.

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Psychology, Tech

An Object Choice

NYC - MoMA: Philip Johnson Architecture and De...

NYC – MoMA: Philip Johnson Architecture and Design Galleries – Digital Compact Disc (Photo credit: wallyg)

I have always generally stuck to buying CDs for music except for some recent digital download-only EPs and singles but the other day I was made to wonder why.

I’d been looking at an album that was available as a normal version and a deluxe version.  The deluxe had just three more songs but cost £17 as opposed to the normal version that had dropped to £5.  I thought I’d just go without the extra tracks and bought the £5 one.  All fine except that I’d noticed that there was a link to “download the MP3 version for £4.99” on the deluxe edition yet I’d still bought the physical CD of the normal version for 1p more.  At first I was fine with this but then began to feel confused, I felt a bit daft for buying the CD when by downloading I could have had more for the same money – was the plastic and paper really worth it?

I could have cancelled the CD, downloaded the MP3 but I still didn’t.  I’m still at the stage where I only feel that I have a copy of the music (or book) that I can keep forever if I have a physical copy – for me it’s not even about the cover artwork or the booklet as I hardly ever look at these.  But this experience, the doubt, showed me that even I’m accepting that the future of media is becoming more digital, increasingly virtual, that with digital booklets having the actual CD is less important than the music itself.

In many ways it’s better this way, content you effectively license can be accessed anywhere you can log into your account, a copy can be downloaded to your computer if necessary and even burned onto an old-fashioned disk.  Should the worst happen you don’t lose your collection.  It’s also more convenient to buy and store.

I’m still not so sold on ebooks though, I still like a paper book I can safely read in the bath but I suppose it’s only a matter of time before the waterproof Kindle Touch.

And as for my MP3 quandary, it turned out that the download wasn’t even the deluxe version after all so the decision was entirely virtual, ironically.

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Business, Fashion, Society

The Colour of Fashion

Blue ice

Blue ice (Photo credit: @Doug88888)

When is pastel blue not pastel blue?

When its the colour of a pair of skinny jeans that you’re trying to sell to men and you don’t want them to sound “feminine”.  The colour when applied to mens jeans is “Ice Blue” or “Ice Green”.

Ice.  Green.  Since when has ice been green?  Yellow snow maybe.

But yes, ice is cool.  Literally.  Ice, Ice , Baby, c’mon.  Yes, showing my age there.  Anyway, I am reliably informed by the link suggestions on the side of my WordPress screen that such coloured jeans are the new trend, it’s true, see the links below.   And the colours are not pastel, they’re ice.

This is the odd thing about clothing manufacturers, who do they ask when they’re conducting market research, it certainly isn’t me.  Take outdoor clothing, when it comes to mens’ garments the colour choice is boring to say the least – bright red, bright blue, green, navy blue and black typically.  You see the occasional bright green jacket and sometimes orange ones that just look like safety jackets or yellow ones that make you look like the Jolly Fisherman.  You see a purple one, a turquoise or teal one, a tasteful green or a red other than signal red and it turns out to be a womans’ jacket.  The only exceptions tend to be very expensive which is perhaps the crux of the matter and returns us to the fashion jeans – the only companies willing to take the risk on something different and individual in mens clothes are the ones with the highest price tags and exclusivity as a feature.

Update:  since writing this I have found a lovely almost teal blue winter jacket from Trespass at Winfields at Garforth near Leeds which was a bargain, sometimes you just have to be patient and travel to find what you want.

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