Society, Work

Retail Impatience

I was in a short, socially distanced, queue in a major supermarket, at twenty past six in the evening, after work, a month or so ago.  The complete queue ahead of me consisted of a younger couple – the lad in baseball cap was clearly a gobby type, and between them and I was an unattended trolley, which it soon became clear belonged to a man who was breaking all distancing rules by leaning over the screen at a checkout, being too close to both the cashier and the customer being served at the time.  When he returned to the queue he was loudly making it clear to everyone including the couple in front that he’d been complaining that they weren’t getting served quickly enough.  Baseball-cap man then loudly pointed out that the male cashier was “…going even slower now ‘cos yoov said somefink to ‘im (s.i.c.).”   The wanderer then started exclaiming to baseball-cap man that he’d said to the cashier that “I won’t need to defrost anyfin’ when I get ‘ome, ‘cos it’ll be done before I leave ‘ere (s.i.c. too)“, or words to that effect, laughing loudly because he thought he was so amusing.

All of us who work in retail will have had to put up with loud-mouthed clever-dicks like him at some point.  Emphasis on “dick”.  I wasn’t amused even though he looked round at me for affirmation in an “am I right?” kind of way, I expected him to start high-fiving everyone.  But no, I thought, you’re not getting any group approval from me, no matter how much you want to look like a supermarket hero, the shoppers’ champion.   Another man joined the queue behind me and was similarly agitated, probably in a display of group conformity – everyone else is complaining – “there’s not normally this many customers at this time of night” I wearily muttered to him.  In the end we all got through in a reasonable time, my BBQ chicken bake was still frozen when I got home. 

I felt like saying to all three of these individuals “have you worked in retail?…  no?… you should try it.”

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Society

The Dying Art of Queuing

All our plastic ducks in a row

Image by DaKub from Pixabay

Not much is more English than queuing.  We are the best in the world at self-organising into an orderly line without being corralled like rowdy cattle.  Or at least we were.  We used to take offence, in a chorus of disapproving murmurs if someone just ignored a queue, or barged in.  We instinctively know that, for example, outside the bank I use if someone’s already at the cash point the queue will extend along the wall of the building, not across the pavement and into the pedestrian area.  

In the past I’ve even been barged aside in a supermarket by two women who were desperate to get to a newly opened checkout lane.  Usually when I’m in a queue and a till is opened I will usually suggest to the person in front of me that they go to it before me, as they were there before me but not many people do now.  I was once in the barber’s shop and another man walked in and sat down.  A customer paid for his haircut and left, the hairdresser said “who’s next please” and the man, who I can only assume was related to Usain Bolt, shot from his seat and into the chair before I had even had the chance to say “where the feck are you going, I’m next”.  Being English I, of course, harrumphed, wished bad karma on him and waited for the next chair.

I’ll admit that most of us still have our instinctive ability to line up, many even offer to bump you up the line ahead of them if you only have a mars bar and box of tea in the supermarket and these people are to be blessed and cherished but…

During the time of Covid and social distancing I’ve noticed that people’s inability to see queues has increased, and others have reported the same.  You’ll be queuing at the end of an aisle as required, then someone will walk past with a basket or trolley and march straight up to the checkout having seen that you’re standing there and not so much as wondered what you were doing – “yes, I just loiter next to the discount freezer for the fun of it, you meet such interesting people, such as the TEN PEOPLE WITH BASKETS BEHIND ME”.

Even in a virtual queue few people are willing to wait, most think they’re more important, that their job should be done before everyone else’s, their food should come first, “but I’ve paid for it” they whine, but so has everyone else, and all before you.

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