It was once accepted that the average working day was nine-to-five, now it’s about eight-to-five, five-thirty at most. Most people accept that everyone works generally those same hours but there seems to be an increasing expectation, perhaps perpetuated by supermarkets that are open either twenty-four hours or until late, that companies should work round the customers’ work hours.
You might expect a company to provide an emergency service, plumbing or electrics for example, but I’ve heard of people who were waiting for a visit for something non-urgent actually saying “well it’s ok, he can still come out at six or seven o’clock” – oh, can he? Like the person carrying out the visit doesn’t have a home life to go to when his actual working day finishes. The same goes for people who work during the day who often won’t actually ask “do you do evenings?” but just say “you’ll have to come out after six o’clock because I work.” This just takes the old idea of “the customer is always right” to new levels as people behave increasingly selfishly, with little consideration to other people’s lives.
If I need to have some work done then I arrange to have a day off, so the work can be done in normal hours, unless it’s really an emergency. If it’s non-urgent and I have no holidays left then it can wait.