I wrote a number of posts a few years back about parcel deliveries in this country, but I’m pleased to see that now things have improved immensely.
One area that is impressive is how parcels can now be tracked more precisely than ever. I recently bought some sunglasses that fit over my normal glasses and the only ones that suited were located in the United States. I ordered them and the cost in total including shipping was just under £12, for that this item would travel part way across the US, then the Atlantic and finally up the UK to me. Monitoring the tracking the item moved around the postal network until it popped up in Illinois, finally arriving at Chicago before being loaded onto a plane for an overnight flight to London where it met our postal system.
Even more precise is the system used by Amazon for example that allows, via their phone app, notifications of how near the driver is away from you on a map, so you know that they’re five stops away, on a nearby street so you know not to go out or go in the bath, or to dash back to your house when you’ve just nipped out to the corner shop – maybe the app should have a button that says “just tell the driver to hang on two minutes…”
All this of course is made possible by GPS location tracking and handheld scanners that can communicate with the company so they know in real time where the vans are, and on what van your parcel is sitting. One strange aspect to this is another courier whose drivers are not allowed to deliver a parcel too early, though I’m sure there’s a good reason for this, something to do with them giving customers time slots for delivery. In business knowing when a parcel is going to arrive to within a specific one-hour time slot can help schedule work.
I do find myself occasionally saying, when I get a message from the same tracking system to inform me that the parcel’s been delivered, “I know, I received it, it’s in my hand.” Still useful to know if you’re not home though.
All this tracking and technology has been helpful in these days of social distancing and contactless delivery where the courier doesn’t take a signature but uses the handset’s camera to show it where they left it on the doorstep instead, usually with your feet in the background – “we know you received the parcel, are those or are those not your socks?”
I’m rarely in a hurry for items, I remember the days of “please allow 28 days for delivery” so next day is a luxury, but it’s still interesting to see the data, to see where it’s been and I suppose it’s still exciting when it’s something nice or frivolous rather than functional to see when it’s close to being delivered.